At Kuwait Shoe we want you to be happy with every order. If you are not satisfied, you can return or exchange your product within 7 days of delivery.
Return & Exchange Window
- Returns and exchanges are accepted within 7 days from the date you receive your order.
- Exchanges are available for a different size, colour or another product.
Conditions
- The product must be unused and unworn, in the same condition you received it.
- The product must be returned in its original box and packaging.
- Defective or wrong items can be returned or exchanged within the same 7-day window.
How to Request a Return or Exchange
- Contact us on WhatsApp at +44 7728 809619 or email kuwaitshoesofficial@gmail.com with your order number.
- Our team will confirm your return or exchange and share the return address. The customer sends the product back with the delivery company. Return delivery charges are paid by the customer, and the exact amount is confirmed with you on WhatsApp before the return. There is no restocking fee.
- Once we receive and check the product, we will send your exchange or process your refund.
Refunds
As orders are paid by Cash on Delivery, approved refunds are paid back to you after the returned product is received and checked.
Delivery
We deliver all over Kuwait within 3 days with Cash on Delivery.
